By The Coalition for Fair Software Licensing Team
In September 2022, the Coalition for Fair Software Licensing announced the results of a survey conducted by Morning Consult of 250 tech decision makers (chief technology officers and c-suite executives) at Fortune 500 companies and their experiences with restrictive licensing. Here is what we found and what it means for your organization.
What we found
- Nearly two-thirds of chief technology officers and c-suite executives said that licensing terms for the software they depend on are too restrictive.
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- Simply put, you are not alone.
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- Across a multitude of industries from finance to manufacturing, customers are experiencing restrictive software licensing which limits their ability to choose the most effective and cost-efficient cloud vendor of their choice.
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- More than half were very familiar with software providers restricting Bring Your Own License (BYOL) to limit the use of products and/or services on 3rd party cloud providers.
- Many experienced unexpected changes to the scope of licenses when negotiating software licensing for use in the cloud.
- Nearly half needed to repurchase licenses when negotiating software licensing for use in the cloud.
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- Of those who experienced restrictive software licensing:
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- Almost half reported a limited ability of the organization to utilize software on the hardware or cloud service provider of their choice.
- More than 60 percent experienced limited ability to roll out new features or products.
- And more than half reported increased costs.
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- For many organizations, switching from their existing software provider just isn’t an option.
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- They depend on this software.
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- 82 percent of tech decision makers identified Microsoft as the software provider their organization was most dependent on.
- Further, Microsoft was the #1 software provider that respondents said would be the most difficult to switch from.
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- And they fear retaliation from their existing software provider.
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- Some tech decision makers experienced actual or threatened audits of existing software licenses when negotiating software licenses for use in the cloud.
- 45 percent experienced increased licensing costs associated with running software on 3rd party cloud providers.
- The CISPE-commissioned study by Professor Frédéric Jenny, Chairman of the OECD Competition Committee and Professor at ESSEC Paris Business School, reported that customers wishing to remove the cloud infrastructure aspects from other Microsoft product purchases saw cost increases of up to 70 percent.
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- These experiences are not rare occurrences. According to a recent survey sponsored by LicenseFortress, an independent software asset management company, 69 percent of 283 respondents reported having been subject to a software audit within the past three years.
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- Among those audited in this time frame, over one-third had to pay $100,000 or more to achieve compliance with the vendor.
- And the costs extend beyond just dollars. Close to half of respondents spent more than 10% of their days tending to audits.
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- The bottom line: Restrictive software licensing inhibits customer choice. Legacy software providers are prioritizing profits over their own customers, employing anti-consumer tactics which create budget busting added costs and determine cloud strategies directly at odds with customer needs.
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- 94 percent of tech decision makers experiencing unfair software licensing practices say these practices are very or somewhat influential in forcing their organization to change their original cloud strategy.
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How the Principles of Fair Software Licensing Address these Issues
The Coalition for Fair Software Licensing came together to provide a united voice for organizations experiencing restrictive software licensing. The first step? Providing information to let customers know they are not alone and educate policymakers and the public alike on the harms of restrictive licensing.
Ultimately, our goal is the adoption of the Principles of Fair Software Licensing by vendors and customers alike for use as the foundation of their contracts and negotiations. 90 percent of those surveyed support the adoption of the Principles of Fair Software Licensing to preserve choice and transparency throughout the digital transformation process.
If your organization has experienced restrictive software licensing, reach out to learn how the Principles of Fair Software Licensing can protect you from becoming another statistic.